Adolfo Orozco

Colonia Ciudad de los Deportes · Mexico City, Mexico · bigfito@gmail.com

I help companies to increase, retain their sales targets and making their operations more efficient by adopting the best modern IT practices thanks to a solid background in Systems Engineering, Business Administration and Project Management.


Experience

Cloud Program Manager

Google (industry: technology)

As Cloud Program Manager I normally lead the program management of multi-functional Google Cloud Professional Services projects, covering program planning, delivery assurance and verification, tracking and reporting, and risk and mitigation planning. I manage the risks, issues, and actions for account(s) and track them to meet expected outcomes and timelines, building mitigation plans as the program evolves.

January 2022 - Present

Project Manager / Cloud Consultant

Google (industry: technology)

Working with customer technical leads, client executives, and partners to manage and deliver successful implementations of cloud solutions, becoming a trusted advisor to decision-makers throughout the engagement. Also working with internal specialists, product and engineering teams to package best practices and lessons learned into thought leadership, methodologies and published assets.

July 2021 - December 2021

Sales Engineer / Project Manager

Verizon (industry: telecoms)

Working as part of the sales team to increase sales of products and software solutions around big data and IoT technologies in the LATAM market. Delivering technical presentations, POCs and demos to different audiences. Assisting sales teams with the preparation of RFPs, RFQs and RFIs documents for bids and qualified deals. Conducting speeches to “C” type level management to highlight products benefits according to business needs and participating in the whole sales negotiation process when required. Main focus on the telecom industry and telco carriers: América Móvil (AMX) and its affiliates.

March 2017 - February 2021

Presales Engineer

Axway (industry: software)

Serving as 1st point of contact for customers and business partners in order to propose and architecture software-based solutions according to complex customers’ scenarios. Leading technical presentations, POCs and demos. Assisting sales team with the preparation of RFPs, RFQs and RFIs documents for bids and prospects deals. Conducting speeches to “C” type level management to highlight products benefits according to business needs and participating in the whole sales negotiation process when required.

May 2016 - February 2017

TSE / Technical Account Manager

Kaspersky Lab

Supporting sales team and business partners with technical presentations, POCs and demos in customers' locations. Assisting sales team with the preparation of RFPs, RFQs and RFIs documents for bids and prospects deals. Conducting speeches to “C” type level management to highlight products benefits according to business needs and participating in the whole sales negotiation process when required. Serving as a bridge between KL's support organization and MSA/premium customers for technical support related events. Maintaining performance KPIs for outstanding SLA metrics.

June 2015 - February 2016

Senior Technical Support Engineer (TAC)

Fortinet

Supporting customers from Latin America (main focus: Brazil) concerning advanced technical support related matters such as Firewall OS, routing, switching and VPNs. Troubleshooting of technical issues in the whole spectrum of Fortigate and Fortianalyzer network security solutions. Following up on technical cases including proper escalation and management of the case until closure. Managing customer communications and expectations until the end of each case.

March 2012 - February 2015

Education

Instituto Tecnológico Autónomo de México (ITAM) - Mexico City, Mexico

Associate Diploma
Project Management
February 2018 - February 2019

Instituto Tecnológico Autónomo de México (ITAM) - Mexico City, Mexico

MBA
Business Administration
April 2013 - December 2015

Universidad del Norte - Barranquilla, Colombia

Bachelor of Science
Systems Engineering
January 1998 - December 2003

Skills

Programming Languages & Tools
Workflow
  • Waterfall (predictive) Project Management.
  • Agile Development & Scrum.
  • Cross Functional & Cultural Teams.

Interests

When I am not in front of my laptop, I enjoy working out at the gym, reading comics, watching movies, playing the guitar, tasting new meals and having a refreshing drink. The beach is my favorite destination.

When forced indoors, I follow a number of series from streaming services, I am an aspiring chef, and I spend a large amount of my free time reading about cloud technologies and software development.


Awards & Certifications

  • Google Cloud Digital Leader (CDL)
  • Google Cloud Associate Cloud Engineer (ACE)
  • Google Professional Cloud Architect (PCA)
  • Google Professional Cloud Developer (PCD)